Call Unanswered: Unmet Demand for Specialist Homelessness Services

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This report surveys the increasing strain on Specialist Homelessness Services during Australia’s worsening housing crisis. With more Australians at risk of losing their homes, services are struggling to meet demand, leaving many without the support they need.

The report highlights gaps in service delivery, including 83% of providers being unable to answer phone calls at times, leaving people in crisis without immediate support, and 39% of services closing their doors at least once during the survey period.

It calls for urgent action through increased funding, early intervention programs, and a Housing First approach to ensure no calls for help go unanswered.

This report was covered by ABC News, 9News and news.com.au.

November 2024